Returns and Exchanges

We gladly offer a refund or exchange policy on items returned within 14 days of receipt. Our Returns Department must receive all returning items within 14 days to qualify for a refund, exchange or credit valid for one year.

Shipping and gift wrap charges will not be refunded.

Exchanges: If the price of the exchanged item is greater than the amount of the returned items the balance can be charged to the credit card for the original order with the cardholder's authorisation. If the price of the exchange is less than the original item the remaining amount will be issued in the form of a credit.

Returning items: All returned items must be received by Intimate Couture in the original condition in which they were sent. The items must be unworn, unwashed and with all tags attached. If an item is returned to us in unsatisfactory condition the item will be returned to the sender at the sender's expense.

International orders: We are happy to process international orders. Please note: The purchaser is responsible for all customs duties, taxes, and international shipping on outgoing and incoming packages respectively.

Please note that we do not refund or exchange for hygienic reason on any returns of Hosiery Brands, Bracli, Lola Luna or Shapewear products.

For hygiene reasons, please ensure that all briefs, g-strings and swimwear bottoms are tried on over your own underwear. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke or perfume.

Intimate Couture is not responsible for the for freight costs in returning the items to our warehouse, except where the goods are deemed faulty in which case we will refund any postage costs.

Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.

Returns Procedure
Goods can be returned to Intimate Couture without prior notice.  Please complete the returns form and send wtih goods back to the address below. Alternatively, contact customer service for direction.  Please post to the following address using Registered Post.  Intimate Couture cannot be held responsible for items that have not reached us.

On receipt of your exchange and after processing, you will receive an email confirming the items returned and the details of any exchange or refund. We will process your return within 2 business days of receipt.

Address For Returns
Returns Department
Intimate Couture
PO Box 416
Sans Souci  NSW 2219
Australia